SATISFACTION TOWARDS NURSING SERVICES AMONG ADMITTED PATIENTS AT A TEACHING HOSPITAL, CHITWAN, NEPAL

Abstract

Background: Patient satisfaction with nursing care is the degree of convergence between the patient’s expectation with the ideal nursing care and their perception of the nursing care they received. Patient satisfaction with nursing care is an important determinant of quality of care in healthcare facility settings. The objective of this study was to assess satisfaction towards nursing services among admitted patients in Chitwan Medical College & Teaching Hospital (CMCTH).
Methods: A descriptive, cross-sectional research design was conducted among 157 patients admitted in medical and surgical units of CMCTH. Data were collected by non-probability, convenience sampling technique using structured interview schedule and analyzed using descriptive and inferential statistics.
Results: The study revealed that 45.9% of patients were young adults, 51% were male, 86.6% were Hindu, 44.6% were Brahmin/ Chhetri, 61.8% were from municipality and 42% had studied up to secondary education and above. More than half (52.2%) of patients had good satisfaction towards nursing services and association between level of satisfaction towards nursing services and mode of admission was statistically significant (p=0.036).
Conclusions: Considerable proportion of respondents are dissatisfied with nursing services. Therefore, effective strategies need to be planned and implemented to improve quality of nursing services so that level of satisfaction towards nursing services can be improved.